In a year unlike any other, most operators have relied on two key skills: resilience and creativity. Learn about some of the best practices—from vendor contract renegotiation to banking relationships management—that veteran operators have put in place to immediately extend their cash flow runway and ensure their businesses’ long-term viability.

Presenters: Kathy Kahne, Edward Kaye, Steven O'Shea, and Douglas Schwartz
Moderator: Jason Sharenow

A healthy business is a well-diversified business. Learn how to use your existing model and skill sets to broaden your income streams to create a stronger and more stable company. Corporate, airport, and group transportation have come to a halt. Have you found new sources of revenue to keep your equipment busy or to generate income? Don’t miss this session to discover new ideas that you can implement to boost sales and your bottom line.

Presenters: Tom Arrighi, Brett Barenholtz, Jeffrey Cartagena, Erin Digioia, Charlie Grimm, Malcolm Maier, Michelle Miller and Nina Parson
Moderator: Jason Sharenow

Bill Faeth from Limo University will host three of the top retail operators in the industry to discuss how they market, sell, service, Tik Tok, and creatively have grown profitable retail businesses.

Presenters: Gary Arrington, Ken Carter, Bill Faeth, and Josh Roman

As the world steps into a new era, it is time to take a closer look at how the year's monumental changes will continue to impact the economy and the industry. Join us for a valuable economic forecast, followed by a special presentation on the future of the travel industry.

Presenters: Christopher Thornberg and Roger Dow
Moderators: Robert Alexander and Chris Weiss

Not sure how to leverage Tik Tok or even know what it is? Don’t have a Snapchat account? Bill Faeth And Chris Wharton from Limo University are going to school you on the newest social media platforms and what type of content actually works.

Presenters: Bill Faeth, Chris Wharton

At a time when efficiencies and profitability are crucial, business owners have to think outside the box, tap into their creativity, and break the mold. This session will show you some cutting edge ideas and systems that will get your entrepreneurial juices flowing and leave you with some unique takeaways to significantly help your business!

Presenters: Ken Carter, Chad Casey, Chad Peterson, and Scott Woodruff
Moderator: Andy Hernandez

What worked for you before will no longer serve you in the world ahead. Entrepreneur, team builder, and consultant Mary Crafts will teach the steps to releasing the fears that hold you bound and empower your life to limitless possibilities. NOTHING is impossible and it's NEVER too late

Presenter: Mary Crafts
Moderators: Tracy Raimer and Nancy Vargas

We know you have a lot of concerns about how to insure parked or barely moving metal, so we’ve assembled a team of familiar experts in the insurance industry who will help you stay safe and protected. Topics to be discussed include insurance renewals during uncertain times, ramping up your fleet to be roadworthy, and why cutting corners can bite you in the long run.

Moderator: Andrew Don
Speakers: Bob Crescenzo and Mike Marroccoli

You’ve never seen a session quite like this! Head into the garage to learn about some of the key maintenance tips to keep your fleet in top shape. Got questions? Stick around to have your questions answered by an expert.

Speaker: Jay Glick
Moderator: Jason Sharenow

What do operators need to know about how international travel will change post COVID? Hear from leading buyers in global business travel and live entertainment touring on how to prepare for travel to return again. This exciting panel of industry leaders will share their insights on when they expect demand to return, what protocols will look like, and how to meet the new challenges we will face head on. You can’t miss this.

Presenter: Jim Digby and Olive Kavanagh
Moderator: Colin Devine

Are you waiting for the good ole days of 2019 to come back around? Have you considered the long-term effects of this pandemic on your business? This year has been unlike anything else we’ve experienced and, as such, recovering from it requires a new way of thinking about your business. This session will delve into how a sound financial plan for the next 1-3 years can help you withstand the remainder of this crisis and come out stronger on the other side.

Presenters: Andi Gray and Jorge Sanchez
Moderator: Jason Sharenow

2020 has impacted the industry in ways we could have never imagined. When COVID hit, our NextGen operators quickly jumped into action and worked together to figure out how to adapt and survive. Join our breakout group moderators as we discuss topics such as growing and rehiring in the face of uncertainty; creating remote environments for employees; and handling tough conversations like downsizing, banking relationships, insurance, and deferments. We also want to hear what other emerging leaders in the industry are doing, so let’s have a conversation and create some key takeaways for business improvement.

Moderators (Room 1): Briana Candeub of Park Avenue Limousine, Gus Ortis of Executive Transportation, and Jason Rudolph of Upscale Limo
Topics:     • Remote Employees     • Downsizing     • When to Hire Employees Back or Not

Moderators (Room 2): TJ Doyle of Gold Shield Transportation, Chrissi Tessaro of Bakersfield Limousine & Transportation, and Dave Uziel of UrbanBCN
Topics:     • Maintaining Client Interactions     • Health and Wellness     • Remote Employees

2020 has shown the need for industry unity and the power that a collective voice has to fight on its behalf. Have questions about the NLA, what it does, or how you can become involved? This is your chance to ask the Board of Directors anything about the NLA, its initiatives, and goals for the future as we continue to advocate for you during and post COVID.

Moderator: Robert Alexander

Owning a business is stressful enough, and those feelings can be amplified and sometimes overwhelming during a pandemic. Spending time on your mental and physical well-being is just as important as running your company. But even setting aside time for yourself can feel like an impossible task. Join Barbara Burgess from the Wright Foundation for an informative session on mental and physical health specifically targeted for business owners. You’ll walk away with practical action steps to apply in work and in life. You are not alone.

Presenters: Barbara Burgess
Moderator: Robyn Goldenberg

How are your fellow operators navigating through COVID? NLA members are invited to learn from a select group of operators who will share their stories and lessons on how they have handled the ups and downs, the do's and don’ts, and the steps they are taking to keep moving forward.

Presenters: Robert Alexander, Simon Chen, Eric Devlin, Diane Forgy, J.R. Garza, and Andy Hernandez
Moderator: Bill Faeth

Don’t let your company standards slip due to the slowdown. This is a must-watch presentation to give you the ins and outs on bringing back drivers, reinstating vehicles, and keeping your transportation business in tip-top compliance with existing and new 2020 regulations for a year that’s anything but regular

Presenter: Danielle Smith

One thing that people have come to anticipate from CD/NLA Shows is our always electric nightlife and networking events. Have no fear! The CD/NLA Virtual will be no different.

After two days of timely sessions and in-depth breakouts, we know you’re due for a little fun. After our education concludes on Wednesday, November 18, we’ll be bringing that patented CD/NLA nightlife to your computer screen. Join us at 6:00 for a networking and cocktail hour headlined by a set from award-winning comedian Chip Chantry.

Chantry is a two-time winner of the Funniest Comedian award in Philadelphia’s annual comedy awards, and is a frequent guest on area radio and television shows. In addition to performing stand-up around the country, and opening for talent like Louis CK, Dave Chappelle, Bob Saget, and Todd Glass, he has written for “Whacked Out Sports” and the NBC/Universal show “Crazy Talk.” Chantry was also a writer and producer for “Howie Mandel’s Animals Doing Things,” and his comedy album reached #1 on the ITunes charts.

CD/NLA Virtual attendees will be treated to an exclusive stand-up set by Chantry, followed by a spirited networking event–with emphasis on spirits. Grab your favorite beverage and join CD Publisher Chris Weiss, and a group of industry leaders, for a round of the classic party game “Never Have I Ever.” Then, Zoom will place a randomly selected group of attendees into a private “room” for some networking and chat. Then, after 15 minutes or so, our randomizer will move you into another room, so you can catch up with old friends or meet new ones. To keep the laughs flowing, Chantry will be popping into the various rooms to interact with operators.

While we’d like nothing more than to clink glasses and share a handshake or hug with our friends, we think that our networking and cocktail hour will offer you a bit of fun and camaraderie during these tough times.